Help Centre

How does your service protect my personal and financial information?

There are several ways that Pay iO open banking protects customers’ data:

  1. Authentication: Pay iO use strong authentication methods to ensure that third-party providers are authorized to access a customers’ financial data. This includes multi-factor authentication, such as passwords, PINs, and biometric identification.
  2. Encryption: We use encryption to protect customers’ data as it is transferred between Pay iO and third-party providers. Encryption is a process that scrambles data so that it is unreadable by unauthorized parties.
  3. Consent: Customers must provide explicit consent for third-party providers to access their financial data. Consent must be specific, informed, and freely given.
  4. Data privacy: Pay iO and third-party providers are required to comply with data privacy regulations, such as the General Data Protection Regulation (GDPR), which set standards for the collection, use, and storage of personal data.
  5. Risk management: Pay iO and third-party providers are required to manage risks associated with digital open banking. This includes us implementing security controls, monitoring for suspicious activity, and reporting any security incidents.