To comply with regulations, we may ask for your business details again to make sure if there are any updates with regards to your business activity. We do use public sources for this information; however, we cannot solely rely on this source for some of our required information. We may ask you for supporting documentation for the information provided by you. Sometimes providing this information can be a lengthy process.
Our team will review this information and be in touch with you throughout your journey.
Please provide the requested information within 23 calendar days or your account maybe partially restricted. In case you are unable to complete the request yourself or have any other issues you can reach out to us through our LiveChat feature, or email us at onboarding@payio.co.uk, or call us on 0330 043 1210.
